Hello,
CRM 2011, Rollup 7.
I have an Activity Entity (DoctorVisit) that stores information of doctor
appointments for the child. In the visit, a number of different "Contacts" need
to be present. This entity saves the common "Activity" fields (Start Time; End
Time; Requiered Atendees, etc... ) plus other fields that are needed (i.e.:
Type of visit, etc...)
Usually, not all the atendees have access to CRM; or have the Outlook
Connector installed connected to our server; but all of them use Outlook.
I created a process-workflow (DoctorVisitNotification) that captures a
creation of a new record on the "DoctorVisit" entity; and sends an email to the
Atendees. The body of the email contains information related to the child. I
filled up the details section of the workflow with all the data from the
DoctorVisit Activity.
The issue is that the email is being sent, with no problems; but what I need
is to send the email as an Outlook Appointment (.ics file), so a new calendar
event is created in Outlook when the user accepts the meeting request.
I've tried different things; but so fan none of them works.
Thanks in advance.