I like to get some idea / suggestion to the the problem I have recently encountered.
The Problem :
In my application Case (Incident ) are linked to itself twice ( Self Reference 1:N )
Let say they are called ChildCaseCategory1 and ChildCaseCategory2
so Case & ChildCaseCategory1 have 1:N relationship
Case & ChildCaseCategory2 have 1:N relationship
Now on the Case Form
Left hand navigation Bar shows one item for ChildCaseCategory1 & one for ChildCaseCategory2
When I create any childcaseCategory record , it appear in other aswell.
i.e when I create a Category1 type of Child case . it would appear in both Types.
The Reason
CRM sets the lookup field for the both these relationship automatically to the parent case.
The Mapping section of the Relationship doesnt allow to dissociate these attributes.
Help required
If I can identify either from which left navigation item was selected while opening the Child Case Category Open form then I guess I can set the lookup value of the other Child Case to null.
Does any body have encountered this issue or have any idea to tackle this problem.
Any help would be appreciated.
Thanks
Dkay