Workflow that creates activity within case and then automatically Resolves case does not set TimeSpent in IncidentResolution record.

Hi guys,

I've created a workflow for our Support team to speed up the logging of short Cases.

Upon creation of the Case, the workflow creates a PhoneCall activity setting the required fields and then closes the activity. It then sets the Case to Resolved.

My issue is that the TimeSpent which is held in the Case Resolution (IncidentResolution enitity) is not being set, and thus is zero, for all Cases where this workflow is used.

I have gone through the IncidentResolution table in SQL Server and can confirm that for all records where IsWorkflowCreated is true, TimeSpent is 0.

Does anyone know how to get around this behaviour?

Thanks,

Lee.