Hi All,
Is it possible to turn off the integration between CRM 2011 and Skype/Lync? E.g. when a user is viewing a contact record from Outlook, the preview pane wraps the phone number up with the Lync or Skype logo, and clicking on it will attempt to dial from Skype/Lync.
Is it possible to turn this off? If so, how?
Many thanks in advance!