Screen Population

Hello Everyone,

I am working with my team on an integration between a contact center system and MS Dynamics.

We are trying to use telephony api to trigger a screen pop in MSCRM in C#.

Currently , we are using the function "system.diagnostics.process.start" to invoke the CRM  web page record.(please see below code and the result)

System.Diagnostics.Process.Start("http://10.60.79.167:5555/Contoso/main.aspx?etc=1&extraqs=formid%3db053a39a-041a-4356-acef-ddf00182762b&id=%7b1E780854-C149-E211-BED1-000C290A2F54%7d&pagetype=entityrecord");

 We were wondering if there is any web service that we can call and achieve the same function ? An example would be really helpful.

Thanks in advance.

The result:

-

Cheers,

Pratyush