I have a Microsoft CRM customer who uses CRM through Outlook exclusively. I've created a report for them of activities that includes the ability to click on a record in the report to open the activity record in a new window. The new window opens up in IE and the customer would prefer for it to open in a new Outlook window. Is there a way to accomplish this?
Incidently and this may be related... the CRM_URL parameter is not working for this customer, so I've needed to manually type the URL in the the text box action. Is there is something that needs to be included in the URL to instruct the new window to open in Outlook vs. the default browser?
JBM