Bonjour à tous,
J'ai un problème lors de l'installation du plugin CRM 11 pour Outlook. Le problème se produit lors de l'ajout d'une organisation CRM.
Configuration du PC :
Windows 7 / Outlook 32 bits / Plugin CRM 32 bits et Rollup 11
CRM serveur rollup 11
Je tombe sur l'erreur suivante :
Une erreur s'est produite {1}{0}
Voici les logs
J'ai déjà essayé une désinstallation et réinstallation du plugin CRM Outlook.
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Hi all, I have a problem when installing the CRM plugin for Outlook 11. The problem occurs when adding an organization's CRM. PC configuration: Windows 7 / Outlook 32-bit / 32-bit Plugin CRM Rollup 11 CRM server rollup 11
I get the following error: An error has occurred {1} {0}
Here are the logs
I've tried uninstalling and reinstalling Outlook CRM plugin.
15:17:29| Info| === Début de la journalisation de l’Assistant de configuration Microsoft Dynamics CRM pour Outlook le 14/03/2013 à 15:17:29 === 15:17:29|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize 15:17:29| Info| Client Configuration Wizard Version : 5.0.9690.2838 15:17:29| Info| Client Configuration Wizard LanguageID : 1036 15:17:29|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized 15:17:29| Info| Query all rows in profile table 15:17:29| Info| Outlook is initialized 15:17:29|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized 15:17:29| Info| Client Configuration Wizard Running Mode : Normal 15:17:29| Info| Configuration file Type : OnPremise. 15:17:29|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo 15:17:29|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAllCRMOrgsInOutlookProfile 15:17:29| Info| Logon mapi store 15:17:29| Info| Logon admin service 15:17:29|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds 15:17:29| Info| Query all rows in msg service table 15:17:29|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds 15:17:29|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded 15:17:29|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded 15:17:29|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo 15:17:29|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm 15:17:29|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm 15:17:29|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData 15:17:29|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls 15:17:29|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls 15:17:29|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData 15:17:36|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click 15:17:36|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection 15:17:36|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection 15:17:36|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click 15:17:37| Info| Fill organization comboBox with server information. 15:17:39|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click 15:17:39|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click 15:17:39|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Execute 15:17:39|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList 15:17:39| Info| Action type : Add. 15:17:39| Info| Add GlobalRepositoryConfigurator. 15:17:39| Info| Add AddinConfigurator. 15:17:39| Info| Add OrganizationRepositoryConfigurator. 15:17:39| Info| Add PrimaryConfigurator. 15:17:39| Info| Add OutlookConfigurator. 15:17:39| Info| Add FinalConfiguratorConfigurator. 15:17:39|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList 15:17:39| Info| Get action list. 15:17:39| Info| Get action total progress : 55. 15:17:39|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionEntry 15:17:39| Info| Action command type : Add. 15:17:39|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure 15:17:39|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure 15:17:39|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction 15:17:39|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction 15:17:39| Info| Deleted user application files. 15:17:39|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction 15:17:39|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings 15:17:39| Info| Copied registry values created by setup in HKLM to HKCU on configuration 15:17:39|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings 15:17:39| Info| Set default settings to client configuration. 15:17:39|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues 15:17:39|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath 15:17:39| Info| ASP Net version key name : Software\Microsoft\ASP.NET\4.0.30319.0 15:17:39| Info| ASP Net install path : C:\Windows\Microsoft.NET\Framework\v4.0.30319\ 15:17:39|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath 15:17:39| Info| Created Crm allow list key. 15:17:39|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues 15:17:39| Info| Set laptop client registry key values. 15:17:39|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction 15:17:39| Info| No extended chars in http://crmprod/SOGET/XRMServices/2011/Organization.svc were found. No need for short naming. 15:17:39| Info| Set platform root registry keys. 15:17:39|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction 15:17:39| Info| Set platform root key value. 15:17:39| Info| Set user id registry key. 15:17:39|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction 15:17:39| Info| Set configuration registry key values. 15:17:39|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory 15:17:39| Info| Added SQM registry keys. 15:17:39| Info| Added SQM queue directory. 15:17:39|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory 15:17:39| Info| Added SQM registry key values and directory. 15:17:39|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure 15:17:39|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure 15:17:39|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction 15:17:39| Info| Enabled the crm ribbon addin keys under Software\Microsoft\Office\Outlook\Addins\crmaddin.RibbonAddin 15:17:39|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction 15:17:39| Info| Deleted the resiliency keys under Software\Microsoft\Office 15:17:39| Info| Deleted the resiliency keys under Software\Microsoft\Office 15:17:39|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction 15:17:39|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction 15:17:39|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction 15:17:39| Info| Registered the form region for IPM.Note in Office registry hive. 15:17:39| Info| Registered the form region for IPM.Appointment in Office registry hive. 15:17:39| Info| Registered the form region for CRM.Task in Office registry hive. 15:17:39| Info| Registered the form region for CRM.Contact in Office registry hive. 15:17:39|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction 15:17:39|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey 15:17:39| Info| Created Crm integrate key. 15:17:39|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey 15:17:39|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure 15:17:39|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure 15:17:39|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues 15:17:39|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues 15:17:39| Info| Set org-based registry values. 15:17:39|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure 15:17:39|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure 15:17:39|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues 15:17:39|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues 15:17:39| Info| Set Primary Org values. 15:17:39|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure 15:17:39|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure 15:17:39|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore 15:17:39| Info| Logon mapi store 15:17:39| Info| Logon admin service 15:17:39|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId 15:17:39|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds 15:17:39| Info| Query all rows in msg service table 15:17:39|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds 15:17:39|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId 15:17:39|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore 15:17:39|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime 15:17:44| Error| Exception : An unexpected error occurred. at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal() at Microsoft.Crm.Application.Platform.ServiceCommands.RetrieveUserSettingsForCacheCommand.Execute() at Microsoft.Crm.Caching.UserDataWebServiceCacheLoader.LoadCacheData(Guid key, IOrganizationContext context) at Microsoft.Crm.Caching.ClientCacheLoaderProxy`2.LoadCacheData(TKey key, IOrganizationContext context) at Microsoft.Crm.Caching.CrmMultiOrgCache`2.CreateEntry(TKey key, IOrganizationContext context) at Microsoft.Crm.Caching.CrmMultiOrgCache`2.LookupEntry(TKey key, IOrganizationContext context) at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime() at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure(IProgressEventHandler progressEventHandler) at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure(Object stateInfo)
Merci d'avance pour votre aide
Cordialement,
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Thank you in advance for your helpSincerely,