Hi Forum,
I have a question regarding E-mail field on the Queue. Can we put a email address into this fields which has no associated CRM user?
For example below is my case,
1. I have created a 'Team A' whose adminstrator is a CRM user and Default Queue is 'Test Q'. I have assinged security role and added some members to this team.
2. 'Test Q' has a owner field whch is a 'Team A' created in step 1 above.
3. 'Test Q' also have have E-mail field. My question is, can we put a email address here which is not associated with any user in CRM ? what's the best practice to put email address in this field
where Queue is owned by a Team ? Does Administrator's email of the team has any impact in this field ?
I also found that Team form also have email field but by default it's not on the form. What's the significant of this field ?
we have CRM 2011 on-premise with update rollup 6.
Thanks for reading.
Cheers,
H.Desai